Data Privacy & Security

Account & Personal Data Deletion Request

In line with personal data protection requirements and Google Play Store policy, you have the full right to request deletion of your account and personal data registered with the Sinergia The Elite Club (STEC) app.

Method 1: Delete Directly in the App

The fastest way to delete your own account, no email verification wait.

Open the STEC App Log in to the Sinergia The Elite Club app on your Android or iOS phone.

Account Menu Tap the Account tab in the bottom-right corner of the home screen.

Settings & Delete Go to Settings → tap Delete Account, then confirm.

Method 2: Web Request Form

No longer have the app installed, or need help from our support team? Fill out the form below.

Registered Full Name *

Please enter your registered full name.

Registered Email Address *

Please enter a valid email address.

Phone Number / WhatsApp *

Please enter your phone number.

Member Code / Customer ID (optional)

Reason for Account Deletion *

Please select a reason.

Additional Notes (optional)

I understand and agree that: Account deletion is permanent and cannot be undone. All my loyalty points history, membership benefits, and profile data will be deleted from Sinergia's servers.

✓

Request Submitted!

Our data protection team has received your request. Your reference ticket number is:

STEC-DEL-00000

Verification and data deletion will be completed within a maximum of 30 business days, in accordance with Indonesia's Personal Data Protection Law (UU PDP). Final confirmation will be sent to your registered email.

Deleted vs. Retained Data Policy

Here's how your personal data is handled once a deletion request is approved:

Data Category	Details	Action Status
Profile & Identity	Full name, email, phone number, profile photo, and encrypted password.	Permanently Deleted
Address & Contact	Saved salon / personal delivery addresses.	Permanently Deleted
Membership & Points	Membership tier, loyalty point balance, saved vouchers.	Forfeited & Deleted
Invoices & Transactions	Order history, tax invoices, and official payment records.	Temporarily Retained (Legal & Tax)

Compliance note: Purchase transaction records with issued invoices are retained for the period required by Indonesian tax and legal regulations, then anonymised once the retention period ends.