Privacy Policy
Your data, handled with care
The short version
What we collectYour name, phone number, email and delivery address, plus basic order and device info.
How you payPayments are processed securely by Duitku, our licensed payment gateway partner.
No data soldWe never sell your personal data. It's shared only with partners needed to run the app (payment, delivery).
You're in controlYou can request a copy, a correction, or full deletion of your data at any time.
1 Introduction
This Privacy Policy explains how Sinergia The Elite Club ("STEC", "the App"), operated by PT Sinergia Beauté Indonesia ("Sinergia", "we", "us"), collects, uses, and protects your personal data when you shop for beauty and hair-care products through the App.
By creating an account or using the App, you agree to the practices described here. If you do not agree, please do not use the App.
2 Data We Collect
We only collect what we need to run your account, process orders and keep the App secure:
| Category | Examples | Why we collect it |
|---|---|---|
| Account & contact info | Full name, phone number, email address | Create your account, send order updates, customer support |
| Order & delivery info | Delivery address, order history, product preferences | Process and deliver your orders, personalise recommendations |
| Payment info | Payment method and transaction status (via Duitku) | Complete your payment; we never see or store full card numbers |
| Location | Approximate or delivery-address location | Estimate shipping and delivery time |
| Device & usage info | Device type, OS version, app activity logs | Keep the App secure, fix bugs, improve performance |
3 How We Use Your Data
- Fulfil your orders — process payment, arrange shipping, and provide order updates.
- Support you — respond to questions and resolve issues via our customer service.
- Personalise your experience — recommend products suited to your hair and skin needs.
- Send exclusive offers — Elite Club promotions and updates, which you may opt out of anytime.
- Keep the App safe — detect fraud, prevent abuse, and maintain technical security.
4 Payments
All in-app payments are processed through a trusted, licensed Indonesian payment gateway (currently Duitku). When you check out, our payment partner receives the transaction details needed to process your payment — amount, chosen payment method, and your contact info for payment confirmation.
Sinergia does not store your full card, e-wallet or bank account credentials — these are handled directly and securely by our payment partner under its own privacy and security standards.
5 Sharing Your Data
We do not sell your personal data. We only share what's necessary with:
- Our payment partner, to process your payment.
- Delivery couriers, to ship your order to the address you provide.
- Service providers who help us run the App (hosting, analytics), under confidentiality obligations.
- Authorities, only when required by law.
6 Data Security
Your data is encrypted in transit between the App and our servers. We limit access to personal data to staff who need it to do their job, and we regularly review our security practices.
7 Your Rights
You can, at any time, contact us to:
- Request a copy of the personal data we hold about you.
- Correct inaccurate or outdated information.
- Request deletion of your account and associated data.
- Withdraw consent for marketing communications.
We'll respond to verified requests within a reasonable time, as required by Indonesia's Personal Data Protection Law (UU PDP).
8 Data Retention
We keep your data only as long as your account is active or as needed to fulfil the purposes above (e.g. order and tax records), then delete or anonymise it, unless a longer period is required by law.
9 Children's Privacy
The App is rated for general audiences but account creation and purchases are intended for users who are legally able to enter into transactions. We do not knowingly collect data from children without parental consent.
10 Changes to This Policy
We may update this Policy from time to time. Material changes will be announced in the App or on this page, with an updated "last updated" date above.
11 Contact Us
Questions about this Policy or your data? Reach us at:
support@sinergia.co.id